It is no secret that there are two divergent but similar issues with most ticketing platforms. Either event planners are not given enough access to their back-end or they are given full access to bloated and often confusion event management systems.
Lack of Innovation
Ticketing companies have largely let their service offerings sit as the industry can produce robust passive income. This means there is a lack of innovation with small changes to features but no large scale reinventing of the wheel.
Customer Solutions Lacking
Most ticketing platforms have terrible customer service and thusly, create tension with their customer base.
Many event planners feel like they don't have control over their event management and ticketing platform. This is because of cookie cutter solutions and data controls.
The public's disdain for Ticketmaster's high fees is well documented, and that is a regular occurrence within the industry.
Keeping it simple is what we do. 95% of features require one-click to navigate and our brand/event options menus are regarded as the most organized and efficient menu systems throughout the industry by established veterans.
Reinventing the Wheel
Our CEO is a longtime event planner and knows what planners go through to execute their vision. As such, we apply real world use cases to re-imagine features such as the buying process, CRMs, guest lists, and more.
Great support is the cornerstone of INCREDEVENT. We employ a 4 point system for support that includes phone, email, chat, and text solutions all handled within one dashboard. Our customer service reps are all connected to one number and incentivized to respond quickly. Also, all reps go through extensive platform training.
The Keys to the Kingdom
Planners have endless control over their events with no data restrictions.
With contracts in place, our administration fees are quite competitive. Instead of charging a flat processing charge, we use Al to determine the proper amount.
Version 1 of Diyobo (formerly TicketTote, now INCREDEVENT) was built in 2008. Version 2 of Diyobo was completed November 2017.
For approximately 1 year, research was done to learn what features were required for Version 3.
Upon spending time with our customer base and learning what their needs are, we decided an entirely new re-launch as INCREDEVENT was in order.
Currently, the platform offers 13 buyer features, 48 planner features and 13 promoter features. That's a lot of power under our hood!
If you'd like to learn more, please visit here.
PAST PROJECTS & IPS
We have a rich history in the events industry as well as delivering digital products and services.
Take a look at past projects that were either wrapped into INCREDEVENT or sold.
FEEL THA HEAT
The undisputed king of teen events in Canada, Feel Tha Heat, was sold after years of sold out parties that were creative, interactive, fun, and resoundingly successful. The company once sold out a Convention Centre with no feature act and hosted events across Canada as well as Las Vegas and San Jose. Community projects included grad dress programs and scholarships. Check this out.
Wrapped into INCREDEVENT, Caption Crusher offered an AI based solution to creating social content. The project was performing well but when our firm decided to focus on INCREDEVENT, the code was migrated for other purposes into INCREDEVENT.
Caption Crusher featured 17,000,000 variations on captions with suggested hashtags.
Our CEO's final event planner initiative which sold out every event produced over 5 years! 2018 was a record setting year with 28,800 in attendance and 78,000 on the wait list.
The last year of Fear was the scariest yet, requiring a panic room built for those that couldn't handle the experience. Check out our last promotional video here.
As a result of our CEO's podcast at the time, HMBL was born. The coaching brand was developed to establish whether the team had the capabilities to sell an online subscription service.
Before being sold, HMBL had 184 members featuring 250+ hours of content.
CLUB LIFE TV
Club Life was our CEO's TV show on Citytv. It was the #2 ranked late night show in Canada and featured a look inside of nightclubs. The show was born out of Jay's experience running various nightclubs and events. Check out a small sample here.
Jay also had a TV show called The Winnipeg Show, which you can check out here.